Privacy Policy

Last updated: November 2025

At All Access Tutoring, operated by All Access Smart Technologies, your privacy and trust are our priority.
This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

  1. Who We Are

All Access Tutoring is a UK-based tutoring service providing online 1-to-1 and group learning.
Our business is operated by All Access Smart Technologies, a sole trader registered in the United Kingdom.

If you have any questions about this policy or how we handle your data, you can contact us at: support@allaccesstutoring.org

  1. Information We Collect

We collect information that helps us deliver our services and support our learners. This includes:
• Personal details such as name, email address, phone number, and year group or subject of interest
• Payment and billing information (processed securely through Stripe)
• Session information such as tutor matches, lesson history, and progress data
• Communication data, including messages and feedback shared through our site or email
• Technical data, including IP address, browser type, and device information collected automatically via cookies and analytics tools

We only collect information that is relevant, necessary, and provided voluntarily or through legitimate use of our website.

  1. How We Use Your Information

We use your information to:
• Provide and manage tutoring services
• Match you with suitable tutors
• Process and manage bookings and payments
• Communicate with you about lessons, support, or updates
• Improve our services, website and user experience
• Comply with legal obligations and ensure safeguarding standards

We will never sell your personal data to third parties.

  1. Lawful Basis for Processing

We process your information under one or more of the following lawful bases:
• Contractual necessity – to provide the tutoring service you have requested
• Legitimate interests – to improve our business operations and customer experience
• Legal obligation – to comply with safeguarding, accounting, or regulatory requirements
• Consent – for optional communications such as newsletters or updates (you may withdraw consent at any time)

  1. Data Sharing

We only share data where strictly necessary:
• Tutors (limited information to facilitate lessons and progress reporting)
• Service providers such as:
• Google Workspace – for business email, document storage, and scheduling
• HubSpot CRM – for contact and booking management
• Stripe – for secure payments
• Namecheap / EasyWP (WordPress hosting) – for website operation and analytics
• Third-party safeguarding or verification partners, where applicable

All providers are GDPR-compliant and handle data securely.

  1. Data Retention

We keep your personal information for as long as necessary to deliver our services, comply with legal obligations, or resolve disputes.
When no longer needed, data is securely deleted or anonymised.

  1. Your Rights

Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion (the “right to be forgotten”)
• Object to processing or request restriction
• Request data portability

To exercise your rights, please email support@allaccesstutoring.org.

  1. Security

We apply technical and organisational measures to protect your data against unauthorised access, loss, misuse or alteration.
This includes encryption, limited access permissions, and secure data storage systems.

  1. Cookies and Tracking

Our website uses cookies to improve user experience and analyse performance.
For more details, please review our Cookie Policy.

  1. Updates to This Policy

We may update this policy occasionally to reflect changes in law, technology or our business practices.
The latest version will always be available on our website.

All Access Tutoring
© 2025 All Access Smart Technologies. All rights reserved.